Help using BC Wallet

Visit the B.C. government page to learn more about the BC Services Card app 🡢

Need more help? Contact the DITRUST@gov.bc.ca.

Help using the BC Services Card app

Visit the B.C. government page to learn more on the BC Services Card app 🡢

Need more help? Contact the BC services Card Help Desk.

Help with the Law Society of BC Lawyer Credential

For issues regarding the Law Society of BC Lawyer Credential, contact ASKACM@gov.bc.ca.
Read the FAQS on the Law Society of BC Lawyer Credential from the member portal.

My names don't match on my Law Society of BC Lawyer Credential and Person credential

If the name on your Lawyer Credential digital credential does not match the name on your Person digital credential, you can do one of the following:

Contact ASKACM@gov.bc.ca to request for a review and access to Access to Court Materials.

OR

Request a name change with the Law Society

1. Contact Registration@lsbc.org and submit government issued documentation such as a name change certificate or new photo ID for surname changes resulting from marriage or divorce.
2. Once the name has been made, return to the Law Society of BC Member Portal and re-issue your Lawyer Credential so the new name is reflected on your ID.

Help with the Person credential

I don't see the "Get your Person credential" button

Solution 1
Currently, the Person credential is only available for people who have added their Law Society of BC issued Lawyer Credential into their BC Wallet. You must get your Lawyer Credential within BC Wallet first to see the button.

Visit the Law Society of BC Member Portal for your digital Lawyer Credential →

Solution 2
Enlarging the font size on your mobile device may push items on the screen at the bottom. Scroll down the screen until you see the button.

Alternatively, you can temporarily reduce the font size on your mobile device back to default settings.

On iOS, to find Text Size settings:

• Go to Settings > Accessibility >Display and Text Size > Larger Text (or search “Text Size” in the search bar in settings)
• Reduce the font size

On Android, the location may differ but generally is:

• Settings > Display > Font Size or simple search “Font size” in the search bar in setting
• Reduce the font size

You can revert back to your desired font size after getting your Person credential.

I did not receive the credential offer

Solution 1
A credential offer may take up to a minute arrive. You can try opening and closing the app to force refresh your notifications.

Solution 2
You might have a firewall enabled on your Wifi connection. Try turning off Wifi on your phone and use data. If you’re still on the page with the QR code, select “Generate a new QR code” and scan it with your digital wallet again.

I don’t have a BC Services Card. Can I get my Person credential without it?

The Person credential requires the BC Services Card app installed and their identity verified through the app. You can be verified without a BC Services Card and instead with 2 other pieces of government issued ID such as a Canadian passport, permanent residency card, birth certificate, work permit, etc.

Any support questions for the use of the BC Services Card app or the BC Services card should be directed to their BC Services Card Help Desk.

I accidentally declined the Person credential

You can reissue yourself your Person credential again.

• In BC Wallet, go to the Credentials tab
• tap the “+” button on top right corner
• tap “Get your Person credential” and follow the prompts until you receive the Person credential offer
• Accept the credential offer.

Help with using digital credentials

A contact is requesting something you don’t have available

Access to Court Materials (ACM) requires proof from both your Person credential and your LSBC issued Lawyer Credential. Check your BC Wallet if both digital credentials are available in your wallet.

• Open BC Wallet and go to the Credentials tab
• Check if you have both your LSBC issued Lawyer Credential and your Person credentials
• If you do not have both credentials available in your BC Wallet, you can find instructions on how to get your Person credential and instructions on how to get your Lawyer Credential.

I’m stuck at a loading screen

Sometimes, connections may take up to 1 minute due to poor internet service. You may also try to scan the QR code again to restart the proof request.

Need Help?

Need more help? Contact us as ASKACM@gov.bc.ca.

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